Repairs

RFT Exclusive Service Enhancements

Only RFT offers guaranteed same day repair service for all headsets, belt packs, communicators and ordertakers. If your repair isn’t completed within 24 hours, your repair is free. In addition to our excellent service standards, all repairs include a no-charge 4 month / 120 day parts and labor warranty. Use our pre-paid ARS shipping labels and ship EVERY repair to our Nationwide Repair Center FREE. Our 100% satisfaction guarantee ensures you’ll be satisfied with each and every service provided by our top notch, certified technicians.

Sending in your broken / defective headsets, wired intercoms, belt packs, communicators, ordertakers, base units, center modules, timers, battery chargers, printers, bump bars, registers, cash drawers, vehicle detection modules and surveillance digital recorders for repair to RFT is more than just a quick fix. RFT engineers have dedicated countless hours of research and development to strengthen and increase longevity (life span). These OEM enhancements reduce daily wear and tear, operational inefficiencies, and keep your drive-thru speed-of-service on target. For information on the enhancements for your equipment make and model, call us at 1.800.598.2370.

Board Corrosion

Board corrosion may not cross your mind or be something you think about, but it’s one of the most damaging issues of why your equipment fails or becomes “unrepairable” (Customer’s equipment received as “defective or non-repairable” will have the option to purchase NEW equipment and receive a $100.00 credit. Customers who prefer refurbish equipment, when available, will receive a $25.00 credit). With ReNew+, RFT technicians are able to remove moisture and corrosion damage restoring the board to “as good as new” condition. This feature is exclusive to RFT and performed with EACH AND EVERY REPAIR at no additional cost the customer.

Should your equipment fail when you need it most, call us. With the RFT advance exchange program, we’ll send you a headset, belt pack, communicator, ordertaker, base unit, and/or battery charger NEXT DAY before 10 AM. Simply send us your broken equipment and keep ours. It’s just that EASY!

24-hour technical support is available 7 days a week. Most issues are resolved over the phone with a Level III service technician within 15 minutes of initial contact. More than 99% of technical support requests are related to programming issues. Online re-programming and registration instructions are available.

In order to prevent your equipment from deteriorating, please utilize our preventative maintenance tips and tricks. Performing weekly and monthly maintenance procedures can save your store hundreds of dollars in repair costs and increase the life span of your equipment. Online preventative maintenance tips are available, as well as a preventative maintenance hard-copy booklet. Ask your RFT representative for a copy or print them online.

Tired of contracts? Don’t sign ‘em! At RFT, our ensure monthly maintenance program will fit your budget, keep your equipment in superb operational condition, and the best part: CANCEL AT ANY TIME! Unlimited repairs, unlimited technical support, and unlimited customer service.

For more information on the above topics, our specialized links below are designed to give you a more in-depth overview.

Testimonials

  • "Simply outstanding! We appreciate your service!" Customer, South Dakota
  • "We get a lot of repair work done with you ant it's always pretty fast." Customer, Ohio
  • "For the last 15 years you are the only company I'll deal with. You have always been great to me." Customer, Missouri
  • "Once again, thank you for being so patiently kind and taking the time to help me." Customer, Louisianna
  • "We rely on you for all of our repairs, headsets and surveillance." Customer, California
  • "I am impressed with the professionalism of your company, particularly the ease of dealing with your customer service representatives." Customer, Canada

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